IT Service Management

UNYTER's IT Service Management model applies the TOGAF framework process to integrate, manage, and align our service offerings with customer business requirements.  We manage the full lifecycle to ensure our services efficiently enable your mission objectives:

  • Continual Service Improvement - reporting, evaluating, and improving service performance and value

  • Service Design - designing, developing, and integrating service offerings

  • Service Operations - on-going management of services

  • Service Strategy - matching services to customer business needs

  • Service Transition - moving services into production 

Our IT Service Management Model transforms IT from a series of disparate technology-based offerings to an integrated set of customer-oriented services which are specifically designed and delivered to enable your specific mission.  UNYTER brings a wealth of hands-on experience applying a  TOGAF-based process model for Governement and Private Sector customers.  We understand the critical need to adapt and align industry standard practices with our customer environment, goals, and priorities.  We begin by assessing your current environment and your service objectives.  We then work closely with our customers to develop an over-arching IT Service Management roadmap which defines the specific sequence of transformational initiatives in accordance with your objectives and priorities.    

IT Security

Enterprise Architecture

IT Service Management

IT Governance