With budgets being tightened and resources constrained, the ability to make informed IT investment decisions is crucial.  To this end, UNYTER brings innovative processes and tools to implement, support and execute a comprehensive IT Governance process.  Our end-to-end contract management system provides full visibility into IT costs and performance - supplying essential information needed to guide IT management decisions.  UNYTER's customer service  managers (CRMs) work closely with our customers to define and evaluate business needs against the existing set of services and work closely with our Enterprise Architects to design or enhance service offerings to meet customer requirements.  Each investment decision is backed by a comprehensive business case analysis which assesses the projected benefits and returns against the full lifecycle costs and associated risks.  This process ensures IT investment decisions are fully aligned with customer requirements, priorities and budgets.